FAQs

WHAT SIZE FITS ME?

I - Some Women & Children 4-12 (5.5 Inches / 14 cm)

II - Most Women & Some Children (6.3 Inches / 16 cm)

III - Most Men (7.1 Inches / 18 cm)

To find out your size, measure your wrist with a flexible tape measure around the bony part of your wrists, snug but not tight.  Your watch size is the next larger size than the actual measurement. Example, if your wrist measures 15.8 cm, your watch size is number II (16 cm)

HOW DO I GET THE CLASSIC AND EVO MODELS ON MY WRIST?

The watches are designed to stretch over your wrist. Don’t be afraid to stretch them, they are very durable! click here to view the video how to put your watch on in the smoothest way possible!

Press on Demonstration Video for a video.

IS THE WATCH WATER RESISTANT?

Yes, your IO?ION! watch is water resistant, different models have different water resistance levels. 

IO?ION! Classic, Evo, Pod and Bud are resistant up to 3 ATM or 99 feet (ATM means Atmosphere and there are 33 feet in 1 ATM). This means that the Watch will easily withstand splashes or brief immersion in water, or getting caught in the rain. However, it is not sufficiently resistant for swimming or bathing.

IO?ION! BoB and  Led are resistant up to 5 ATM.  A watch with this level of resistance is wearable around household sinks, while playing sports and while swimming in shallow water. Do not wear it while bathing, snorkeling or scuba diving.

WHAT IS THE BATTERY LIFE?

12-18 months

CAN I REPLACE THE BATTERY?

If your battery runs out within the first 12 months, we give you a brand new timepiece (the watch without the wristband) which easily snaps in and out of the wristband and is fastened with two small screws on the back of the case! Just contact IO?ION! Support and they can mail you the timepiece.

DOES IO?ION! SELL TIMEPIECES?

Yes we do, if your watch is outside the warranty period, we can send you a new timepiece for AED 20.00

HOW DO I SET MY CLASSIC & EVO WATCH?

The IO?ION! Watch can display the month, day, hour and minute. On the back of the watch, the A button is used to select the function (month, day, hour, minute) and the M button is used to adjust the function. We suggest you use the tip of a pen to push the buttons.

(1)   Press the A button twice and the month figure will appear – adjust the figure by pressing the M button.

(2)   Press the A button again and the day figure will appear – adjust this figure by pressing the M button.

(3)   Press the A button again and the hour figure will appear – adjust this figure by pressing the M  button.

(4)   Press the A button once more and the minute figure will appear – adjust the figure by pressing the M button.

Once the watch is set if you’d like to view the date press the M button.

WHAT IS THE IO?ION! WARRANTY?

The IO?ION! warranty policy allows customers to return any watch purchased within a year in case of manufacturing defect.

If you are requesting a return, please take the watch, along with the receipt to the retailer from whom you bought the watch and they will replace it for you. If the watch is not working due to battery problems, then the timepiece will be replaced.

Otherwise, kindly drop us an email on info@sublime-trading.com with all the details of the transaction ( style, color, size, date of purchase, fault ) and we will be happy to replace your product with the same or similar item (based on current items availability). 

 IO?ION! offers 12 months limited warranty, which includes the movement/timepiece and manufacturers defects on the wristband.

HOW DO I ADJUST THE STRAP OF MY BUD WATCH?